Privacy Policy

Seamless Closings ("Company," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information you provide through our website at www.seamlessclosingstc.com and through your engagement with our services.

1. Information We Collect

Information You Provide Directly

When you submit a contact or inquiry form on our website, we collect:

• Name, email address, and phone number
• State where you are licensed or operate
• Monthly transaction volume
• Services you are interested in
• Any additional information you include in your message

When you become a client, we may also collect business-related information necessary to provide our coordination and marketing services, including transaction details, listing information, and brokerage-specific workflow preferences.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including your IP address, browser type and version, pages visited, time spent on pages, and referring URLs. This information helps us understand how visitors use our site and improve our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Respond to your inquiries and schedule free consultations
• Provide, manage, and improve our transaction coordination and marketing services
• Communicate with you about your account, transactions, or service updates
• Send you relevant information about our services (you may opt out at any time)
• Maintain records required to deliver our services accurately and on time
• Analyze website usage to improve our online experience
• Comply with applicable legal obligations

3. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Vendors who assist in our operations (email delivery, web hosting, CRM software) under written confidentiality agreements
• Transaction Parties: With your explicit authorization, we may share relevant details with lenders, title companies, or cooperating agents to fulfill your transaction coordination services
• Professional Advisors: Attorneys or accountants bound by professional confidentiality obligations
• Legal Requirements: Law enforcement or government authorities when required by applicable law or to protect the rights and safety of our clients and staff
• Business Transfers: In connection with a merger, acquisition, or sale of our business assets, with notice provided to affected individuals

4. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. For active clients, records are retained for the duration of our engagement plus three (3) years. Inquiry-only records (non-clients) are retained for twelve (12) months unless you request earlier deletion.

5. Cookies & Tracking

Our website uses essential cookies to support basic site functionality. We do not use advertising cookies, behavioral tracking cookies, or third-party analytics that share your data with advertisers. You may disable cookies through your browser settings; however, some features of our website may not function as intended.

6. Your Privacy Rights

Depending on your location, you may have the following rights with respect to your personal information:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements)
• Restrict or object to certain processing activities
• Request a portable copy of your data
• Withdraw consent to marketing communications at any time

To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include secure email transmission, access controls, and confidentiality agreements with staff and contractors.

No method of internet transmission or electronic storage is 100% secure. While we take commercially reasonable precautions, we cannot guarantee absolute security of your information.

8. Children’s Privacy

Our website and services are directed exclusively to real estate professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can remove it.

9. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms or MLS portals). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated version on this page with a revised "Last Updated" date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please reach out: