Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Seamless Closings website at www.seamlessclosingstc.com and all services provided by Seamless Closings ("Company," "we," "us," or "our"). By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Description of Services

Seamless Closings provides real estate back-office services to licensed real estate agents and brokers operating in the United States, including:

• Listing Coordination — administrative management of active real estate listings
• Transaction Coordination — contract-to-close file management and deadline tracking
• Listing Webpage Development — custom single-property marketing websites
• Social Media Marketing — paid advertising campaigns for listings and agent branding
• Social Media Management — ongoing content creation, scheduling, and community management
• Real Estate Virtual Assistant — dedicated administrative support for day-to-day operations

Specific deliverables, timelines, and scope are defined in individual service agreements or order confirmations provided at the start of each engagement.

2. Eligibility

Our services are intended for licensed real estate professionals 18 years of age or older. By using our services, you represent that you hold all licenses and authorizations required by your state to practice real estate, and that your engagement with us complies with your brokerage's policies and applicable laws.

3. Client Responsibilities

To enable us to provide services effectively, you agree to:

• Provide accurate, complete, and timely information required for each transaction or project
• Review all documents, listings, and communications we coordinate on your behalf before submission
• Maintain in good standing all real estate licenses required in your state(s) of operation
• Ensure compliance with your brokerage's policies, MLS rules, and applicable real estate laws
• Promptly respond to our requests for information or approvals to avoid delays
• Designate a primary point of contact for communication on your account

You acknowledge that Seamless Closings acts on your instructions. We are not responsible for errors, omissions, or delays resulting from inaccurate or late information provided by you or other transaction parties.

4. Fees & Payment

Billing

Fees for our services are set forth in your service agreement, plan confirmation, or published pricing at the time of enrollment. Monthly subscription plans are billed in advance at the start of each billing cycle. Per-transaction fees are billed upon completion of each file. Fees for project-based services (listing webpages, brand work) are billed as specified in the applicable work order.

Payment Methods

We accept major credit cards and ACH bank transfers. By providing payment information, you authorize us to charge the applicable fees on the agreed billing schedule.

Late Payments

Invoices are due within 7 days of issuance. Accounts more than 7 days past due may result in suspension of active services until payment is received. We reserve the right to charge a late fee of 1.5% per month on overdue balances.

Refunds

All fees are non-refundable unless otherwise specified in writing. If Seamless Closings is unable to deliver agreed services due to our own error or failure, we will credit or refund fees proportional to the undelivered services at our discretion.

5. Cancellation Policy

• Month-to-Month Plans: May be cancelled with at least 7 days' written notice before the next billing cycle. Cancellations received after this window will take effect in the following billing period.
• Per-Transaction Services: Cannot be cancelled once file coordination has commenced. You will be billed for the full transaction fee.
• Project Services: Cancellation terms are defined in the applicable work order. Fees for work completed to date are non-refundable.

There are no long-term contracts, minimum commitments, or early termination fees for standard monthly plans.

6. Intellectual Property

Client-Owned Deliverables

Creative work produced specifically for your account (listing websites, social media graphics, brand materials) becomes your property upon receipt of full payment for that work.

Company Intellectual Property

Our proprietary systems, templates, workflows, processes, and website content remain the exclusive intellectual property of Seamless Closings. You may not reproduce, distribute, or create derivative works from our materials without prior written consent.

7. Confidentiality

Both parties agree to keep confidential any non-public business information shared during the engagement. Seamless Closings will not disclose your client information, transaction details, or business data to third parties except as outlined in our Privacy Policy or as required to deliver services with your authorization.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Seamless Closings shall not be liable for:

• Errors arising from inaccurate or incomplete information provided by you or third parties
• Actions, delays, or failures of other transaction parties (buyers, sellers, lenders, title companies)
• MLS system outages, brokerage software failures, or third-party platform disruptions
• Lost profits, lost data, or indirect, incidental, consequential, or punitive damages of any kind
• Any damages exceeding the total fees paid to Seamless Closings in the thirty (30) days preceding the claim

9. Disclaimer of Warranties

Our services are provided "as is" and "as available." We make no warranties, express or implied, regarding the accuracy, reliability, or fitness for a particular purpose of our services. Seamless Closings is not a licensed real estate brokerage, law firm, or financial advisory firm. Nothing in our services constitutes legal, financial, real estate, or compliance advice. You are responsible for ensuring that all transactions comply with applicable law and your brokerage's requirements.

10. Indemnification

You agree to indemnify, defend, and hold harmless Seamless Closings and its staff from any claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from your use of our services, your violation of these Terms, or your failure to comply with applicable real estate laws or brokerage policies.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of the United States. Any dispute arising from these Terms or your use of our services that cannot be resolved informally within 30 days will be submitted to binding arbitration in accordance with the rules of the American Arbitration Association. You waive any right to a jury trial or class action proceeding with respect to any such dispute.

12. Changes to These Terms

We reserve the right to update these Terms at any time. We will post the revised Terms on this page with an updated "Last Updated" date and, for material changes, notify active clients by email. Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Terms.

13. Entire Agreement

These Terms, together with any applicable service agreement or work order, constitute the entire agreement between you and Seamless Closings with respect to our services and supersede all prior understandings or agreements on the same subject matter.

14. Contact Us

If you have questions about these Terms or our services, please reach out: